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What does it really take to lead effectively across difference?
In this conversation with Trisha Carter, organisational psychologist, CQ Fellow and host of The Shift podcast, we explore why Cultural Intelligence has become such an essential leadership capability in today’s global and complex world.
As we discussed, many workplace frustrations are universal- teams experience friction around communication styles, hierarchy, decision-making, risk, belonging and leadership expectations. These tensions can create misunderstanding, emotional strain and disconnection if they are not navigated effectively.
Trisha shares a practical and human perspective on Cultural Intelligence, explaining why it is not about memorising cultural rules or stereotypes, but instead developing the capability to work effectively with people who are different to you.
At the heart of this conversation is a powerful reminder that Cultural Intelligence is not fixed. It is a capability that can be developed through curiosity, reflection, awareness and adaptability.
What you will learn in this episode:
- Why Cultural Intelligence matters even more in leadership today
- Why workplace friction can emerge around communication, power and risk
- The emotional impact of exclusion and cultural disconnect
- The growing need for leaders to create belonging and connection in increasingly fragmented environments
- How reflection and perspective-taking strengthen Cultural Intelligence
- How leaders and organisations can adapt systems and leadership approaches across cultures
This conversation is ultimately one of optimism. Despite growing division in many parts of society, there are also more leaders, organisations and practitioners actively working to build understanding, connection and inclusion.
How comfortable are you working with people who think, communicate or lead differently to you?
Are you relying too heavily on historical cultural knowledge and experience, rather than ongoing curiosity and reflection?
