Questions
Questions about how to book, your
programme & the details?
Here are your answers
Individuals
How can I book?
Let’s set up a time to talk so we can discuss your needs for coaching and I can make your programme recommendation. After you confirm you are happy with the proposal, then we will invoice you, and we can schedule our first meeting.
When can I do my coaching sessions?
Sessions for coaching can be flexible depending on your needs, fitting around your schedule in the morning, during the day or in the evening. Each coaching session is 1 hour. Weekend sessions are currently not available.
Who will be my coach?
Victoria Rennoldson is the head coach and your key contact for all Culture Cuppa in-person and virtual coaching and training programmes.
We work with a select team of coaches and trainers, experienced and specialised in supporting individuals and teams with communication and cross-cultural training.
Where will our coaching take place?
Currently we offer virtual coaching only, which means we can work with you wherever you are based around the world.
What are your coaching fees?
This will depend on your requirements and your programme recommendation. After we talk, we will develop a full proposal with your objectives, programme outline and fees, which we agree on before you start.
Let’s set up a time to talk so we can discuss your needs and make your programme recommendation.
How do I pay?
Our standard terms and conditions are that payment is due on invoice. We will invoice you in advance of the programme and we can start as soon as the first payment has been received.
All invoices are in GBP sterling (£).
You can pay by bank transfer, credit card or PayPal.
The start date of your coaching programme can be confirmed after receipt of the fees.
Do I need to sign up for a full programme?
When we talk, we will explore your objectives and learning requirements, and make your recommendation. Our signature coaching programme for individuals, Global Leader Communication, is 6 months long to ensure you make progress with your goals and you have the right level of support to enable you to sustain your development independently at the end.
Let’s set up a time to talk so we can discuss your needs and we can make a programme recommendation for coaching.
What if I need to cancel a meeting?
We understand you may need to cancel a meeting because you may be ill, have a work commitment or go on vacation.
We plan and prepare a considerable amount of resources in advance of each session, so we request 24 hours’ notice for cancelling or rearranging a meeting. We try to be flexible to rearrange meetings if possible.
If a session is cancelled less than 24 hours before the start of the meeting time, the full meeting fee is chargeable.
What if I need to pause my programme and take a break?
You may request to pause your coaching programme for a period of time, due to personal or professional reasons, for example, if you are particularly busy, or need a break. Please make sure you give as much notice as possible, and at least 7 calendar days.
If this happens for an extended period, we may need to find a replacement coach to work with you when you restart your programme.
However, please note, all programmes must be completed within 12 months from the first meeting date in the booking.
If any sessions are not completed within the 12-month period, then you will not be able to transfer the sessions, or receive a refund.
What if I need to cancel my remaining programme?
The coaching programmes are payable in advance to guarantee our coach availability for you. If for any reason you would like to cancel the programme altogether and not meet for any further sessions, it is requested that:
- If there is an issue, initially you speak to Victoria Rennoldson to discuss it and establish a solution. We will provide a written action plan within 24 hours after the conversation to agree on how the issue will be resolved.
- If that does not resolve the issue within 7 calendar days after the action plan is confirmed, then you may request to cancel the programme, giving at least 7 calendar days’ notice in writing to Victoria Rennoldson to terminate the programme. The termination date is 7 calendar days after you send the written notice.
- A credit note will be issued to the value of any meetings not completed by the termination date, after taking away any discount originally applied, plus an administrative fee equivalent to the cost of 1 session.
- You can use this credit note to rebook a new programme or restart your training up to 12 months after the termination date. If any credit remains after this time frame, then you will not be able to transfer the credit or receive a refund.
Leaders & Managers for team training
What is the format for team training workshops?
We design your training with you to suit the needs of your team’s objectives. We can develop training from half-day sessions to 2 full days, and can complement your programme with individual virtual coaching, before or after the main training for maximum impact.
Team training can happen virtually, or in-person, depending on your needs and location. Contact us to discuss your needs.
Who will be the trainer?
Victoria Rennoldson is the head trainer and your key contact for all Culture Cuppa coaching and training programmes.
We work with a select team of associate trainers, experienced and specialised in supporting individuals and teams with communication and cross-cultural coaching and training.
What are your coaching and training fees?
This will depend on your requirements and the programme recommendation. After we talk, we will design your programme, develop a full proposal with your objectives, and share the programme investment.
If travel is required, then these programme fees will be exclusive of travel, accommodation and other related costs.
Team workshops
Individual Coaching for your team
What is the format for team training workshops?
We design your training with you to suit the needs of your team’s objectives. We can develop training from half-day sessions to 2 full days, and can complement your programme with individual virtual coaching, before or after the main training for maximum impact.
Team training can happen virtually, or in-person, depending on your needs and location. Contact us to discuss your needs.
Who will be the trainer?
Victoria Rennoldson is the head trainer and your key contact for all Culture Cuppa coaching and training programmes.
We work with a select team of associate trainers, experienced and specialised in supporting individuals and teams with communication and cross-cultural coaching and training.
What are your coaching and training fees?
This will depend on your requirements and the programme recommendation. After we talk, we will design your programme, develop a full proposal with your objectives, and share the programme investment.
If travel is required, then these programme fees will be exclusive of travel, accommodation and other related costs.
Who will be the coach?
Victoria Rennoldson is the head coach and your key contact for all Culture Cuppa coaching and training programmes.
We work with a select team of associate coaches, experienced and specialised in supporting individuals and teams with communication and cross-cultural skills.
When can my team member do their coaching sessions?
Sessions can be flexible depending on their needs, fitting around their schedule in the morning, during the day or in the evening. Each coaching meeting is 1 hour. Weekend sessions are currently not available.
Where will their coaching take place?
Currently all coaching is offered virtually only, which means we can work with individuals, wherever they are based around the world.
What are your coaching and training fees?
This will depend on your requirements and our programme recommendation. After we have an initial call, we will design the programme for them, develop a full proposal with your objectives, and share the fees.
Contact us to discuss your team’s needs.
If my team member changes roles or moves company, is their coaching programme transferrable?
If the programme is company funded, then the remaining programme may be transferable to another individual in the company, if required, as long as the programme completes within 12 calendar months of the original start date.
What if they need to pause their programme and take a break?
They may request to pause their programme for a period of time for personal or professional reasons, for example, if they are particularly busy, or need a break. We ask for as much notice as possible, and at least 7 calendar days.
If this happens for an extended period, we may need to find a replacement coach to work with them when they restart their programme.
However, please note, all programmes must be completed within 12 months from the first meeting date in the booking.
If any sessions are not completed within the 12-month period, then they will not be able to transfer the sessions, or receive a refund.
What if we need to cancel their remaining programme?
The programmes are payable in advance to guarantee our coach availability. If for any reason you would like to cancel the programme altogether and not have any further meetings, it is requested that:
- If there is an issue, that you speak to Victoria Rennoldson to discuss it and establish a solution. We will provide a written action plan within 24 hours after the conversation to agree on how the issue will be resolved.
- If that does not resolve the issue within 7 calendar days after the action plan is confirmed, then you may request to cancel the programme, giving at least 7 calendar days’ notice in writing to Victoria Rennoldson to terminate the programme. The termination date is 7 calendar days after you send the written notice.
- A credit note will be issued to the value of any meetings not completed by the termination date, after taking away any discount originally applied, plus an administrative fee equivalent to the cost of 1 session.
- You can use this credit note to rebook a new programme or restart their training up to 12 months after the termination date. If any credit remains after this time frame, then you will not be able to transfer the credit or receive a refund.
How Culture Cuppa can support you
These bespoke programmes combine a framework designed for results with specific tailoring to your needs and circumstances
For individuals
Global Leader Communication
For global managers and leaders who want to step up into senior leadership roles
Improve, elevate and amplify your communication skills to leadership levels
Communication Confidence
For international managers, mid-career and on their way to promotion
Improve your communication confidence in English, communicate at a higher level, whatever comes up in your meetings
For leaders and managers
Global Team Communication
Enhance your team’s communication, connection and rapport
Build more effective communication in your team and with your customers to accelerate business growth.
Cross-cultural
Success
Develop cultural intelligence for successful global projects
Improve your team’s cultural intelligence capabilities for working successfully across borders.
How to increase your impact and fast-track your business and career
Step 1
Let's talk
Set up a time to discuss your challenges
Step 2
Choose your programme
We customise our programmes to your needs
Step 3
Fast-track your success
Progress your personal & performance goals
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