Questions​

How can I book?

Let’s set up a time to talk so we can discuss your needs for virtual coaching and we can make a programme recommendation. After you confirm you are happy with the proposal, then we will invoice you.

When can I do my coaching sessions?

Sessions for virtual coaching can be flexible depending on your needs, fitting around your schedule in the morning, during the day or in the evening. Each coaching meeting is 1 hour. Weekend sessions are currently not available.

Who will be my coach?

Victoria Rennoldson is the head coach and your key contact for all Culture Cuppa in person and virtual coaching and training programmes.

We work with a select team of trainers, experienced and specialised in supporting individuals and teams with communication and cross-cultural training.

Where will our coaching take place?

Currently we offer virtual coaching only, which means we can work with you, wherever you are based around the world.

What are your coaching fees?

This will depend on your requirements and your programme recommendation, including whether you are looking for in person or virtual coaching. After we talk, we will develop a full proposal with your objectives, programme outline and fees, which we agree on before you start.

Let’s set up a time to talk so we can discuss your needs and we can make a programme recommendation.

How do I pay?

Our standard terms and conditions are that payment is due on invoice. We will invoice you in advance of the programme and we can start as soon as the first payment has been received.

All invoices are in GBP sterling.

You can pay by bank transfer, credit card or PayPal.

The start date of your coaching programme can be confirmed after receipt of the fees.

Do I need to sign up for a full programme?

When we talk, we will explore your objectives and learning requirements, and make a recommendation. Our signature coaching programmes for individuals are 3-4 months long to ensure you make progress with your goals and you have the right level of support to enable you to sustain your development independently at the end.

Let’s set up a time to talk so we can discuss your needs and we can make a programme recommendation for virtual coaching.

What if I need to cancel a meeting?

We understand you may need to cancel a meeting because you may be ill, have a work commitment or go on holiday.

We plan and prepare a considerable amount of resources in advance of each session, so we request 24 hours’ notice for cancelling or rearranging a meeting in your in person or virtual coaching programme. We try to be flexible to rearrange meetings, if possible.

If a session is cancelled less than 24 hours before the start of the meeting time, the full meeting fee is chargeable.

What if I need to pause my programme and take a break?

You may request to pause your in person or virtual coaching programme for a period of time for illness or personal reasons, for example, if you are particularly busy, or need a break. Please make sure you give as much notice as possible, and at least 7 calendar days.

If this happens for an extended period, we may need to find a replacement trainer to work with you when you restart your programme.

However, please note, all programmes must be completed within 12 months from the first meeting date in the booking.

If any sessions are not completed within the 12-month period, then you will not be able to transfer the sessions, or receive a refund.

What if I need to cancel my remaining programme?

The in person and virtual coaching programmes are payable in advance to guarantee our trainer availability for you. If for any reason you would like to cancel the programme altogether and not meet for any further sessions, it is requested that:

1. If there is an issue, initially you speak to Victoria Rennoldson to discuss it and establish a solution. We will provide a written action plan within 24 hours after the conversation to agree on how the issue will be resolved.
2. If that does not resolve the issue within 7 calendar days after the action plan is confirmed, then you may request to cancel the programme, giving at least 7 calendar days’ notice in writing to Victoria Rennoldson to terminate the programme. The termination date is 7 calendar days after you send the written notice.
3. A credit note will be issued to the value of any meetings not completed by the termination date, after taking away any discount originally applied, plus an administrative fee equivalent to the cost of 1 session.
4. You can use this credit note to rebook a new programme or restart your training up to 12 months after the termination date. If any credit remains after this time frame, then you will not be able to transfer the credit or receive a refund.

Contact us for full terms and conditions.