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Conflict happens. It’s something we all experience at some point when working in teams, even if generally we have great relationships with our colleagues, co-workers, customers or partners. Conflict can cause short-term issues with collaboration, such as getting projects agreed and progressing forward. However, it clearly can impact the ongoing relationship, leading to long-term trust issues and negatively influencing the dynamics in the rest of the team.
I believe we can get around conflict situations by building communication bridges. This means building a bridge with how you show up to the conversation, what you say and how you approach the interaction to find a step forward towards meeting each other.
What you will learn in this episode:
- The role of non-verbal communication when approaching the conversation
- Turning up your empathy radar
- Exploring their objections
- Understand and clarify their point of view
- Identify and agree the common goal
- Bringing an innovation mindset to build the bridge
- One small step forward
