Building communication bridges in conflict

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Conflict happens. It’s something we all experience at some point when working in teams, even if generally we have great relationships with our colleagues, co-workers, customers or partners. Conflict can cause short-term issues with collaboration, such as getting projects agreed and progressing forward. However, it clearly can impact the ongoing relationship, leading to long-term trust issues and negatively influencing the dynamics in the rest of the team.

I believe we can get around conflict situations by building communication bridges. This means building a bridge with how you show up to the conversation, what you say and how you approach the interaction to find a step forward towards meeting each other.

What you will learn in this episode:

  • The role of non-verbal communication when approaching the conversation
  • Turning up your empathy radar
  • Exploring their objections
  • Understand and clarify their point of view
  • Identify and agree the common goal
  • Bringing an innovation mindset to build the bridge
  • One small step forward

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Cultural Intelligence certified facilitator
Cultural Intelligence certified facilitator 2
mybrain mind master practitioner
global chamber
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