No matter how good your relationships are usually in your team, with your customers or external partners, conflict can happen, sometimes when we least expect it. So how do we handle this when relationships matter to us?
I was part of a panel recently sharing my perspective on why conflict happens, how we can overcome it to achieve greater alignment and understanding, and the best practices for effective communication in conflict situations.
We need to have the emotional intelligence and the cultural intelligence to find a way through professionally. Here I share my key insights and strategies for you to understand conflict and find the solutions.
What you will learn in this episode:
- Why conflict happens
- Cultural values which influence our conflict styles
- How to listen and communicate to move through conflict
- Plan the conversation
- Listen with your eyes
- Build a communication bridge
- How team communication charters can help